Welcome to The Collective Store. By accessing or using our website and placing an order with us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
The Collective Store operates as an online retail store offering toys, games, gifts, children's products, and related items.
By using our website, you confirm that you are legally capable of entering into a binding agreement and that the information you provide is accurate and complete.
We make every effort to ensure that product descriptions, images, prices, specifications, and availability displayed on our website are accurate.
Product colours and appearance may vary slightly depending on your device or screen settings.
Toy sizes, packaging, features, and product specifications may also vary slightly from the images displayed on our website.
All products are subject to availability. We reserve the right to correct errors, update product information, or discontinue products without prior notice.
All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.
The Collective Store reserves the right to change prices, promotions, discounts, and product availability at any time without prior notice.
The price displayed at the time of checkout will apply to your order, subject to successful payment and order confirmation.
When you place an order, you are making an offer to purchase the selected products.
An order is only considered accepted once payment has been successfully received and the order has been confirmed by The Collective Store.
We reserve the right to cancel or decline an order where necessary, including in cases of suspected fraud, pricing errors, stock issues, or incorrect product information.
Payments must be successfully completed before an order can be processed and dispatched.
We use secure payment processing methods to help protect your payment information.
The Collective Store does not store customers' complete payment card details on our website.
Orders are delivered within approximately 2–4 business days after dispatch.
Orders are shipped via Aramex and include online tracking.
Customers will receive tracking information once their order has been dispatched.
Delivery times may vary due to weekends, public holidays, remote-area deliveries, or unforeseen courier delays.
Customers are responsible for providing accurate delivery information when placing an order.
Customers may be able to collect orders from our store in Modimolle.
Pickup Address:
981 Masakaneng Street
Modimolle, Limpopo, 0510
South Africa
Customers should contact us before visiting to confirm that their order is ready for collection.
Returns, refunds, and exchanges are handled in accordance with our Return, Refund & Exchange Policy.
Customers should review our policy before requesting a return or exchange.
Customers agree to use our website only for lawful purposes.
You may not:
• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to our website or systems.
• Interfere with the operation or security of the website.
• Copy, reproduce, or distribute website content without permission.
All content on The Collective Store website, including logos, photographs, graphics, text, product descriptions, and branding, belongs to The Collective Store or its respective content providers and may not be reproduced without prior written permission.
Our website may use third-party services, including payment providers, courier services, and other technology providers.
We are not responsible for delays, interruptions, or issues caused by third-party service providers, although we will make reasonable efforts to assist customers where possible.
Customers are responsible for reviewing the age recommendations, safety warnings, instructions, and product information provided with each toy or game before use.
Toys and games should be used in accordance with the manufacturer's instructions and recommended age guidelines.
Small parts may present a choking hazard for young children. Customers should ensure that toys are appropriate for the intended child's age and used under appropriate supervision where required.
The Collective Store will make reasonable efforts to ensure that the website and ordering process operate correctly.
We are not responsible for losses or delays caused by circumstances outside our reasonable control, including courier delays, technical failures, payment-provider interruptions, natural events, or other unforeseen circumstances.
Nothing in these Terms limits or excludes any rights or protections provided to consumers under applicable South African law.
Customer information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that information may be collected and processed as necessary to fulfil orders, provide customer support, process payments, and deliver products.
The Collective Store reserves the right to update or amend these Terms of Service when necessary.
Any changes will be posted on this page, and the updated version will apply from the stated effective date.
These Terms of Service are governed by the laws of the Republic of South Africa.
If you have any questions regarding these Terms of Service, please contact us:
📞 072 282 4113 | Phone / WhatsApp
✉️ support.thecollectivestore@gmail.com
📍 The Collective Store
981 Masakaneng Street
Modimolle, Limpopo, 0510
South Africa