The Collective is a dropshipping store which sells products made or sourced by local suppliers. This means that The Collective does not keep any physical stock and that orders and deliveries are processed by individual suppliers.
Suppliers are automatically notified of your purchase and will process your order within the timeline stipulated in the product description. When placing one order with products from multiple suppliers, please keep in mind that the delivery fee will be calculated according to each supplier's individual delivery policy.
If you are not 100% satisfied with your purchase, please request a return from the supplier(s). Please keep in mind that each supplier has its own returns policy.
If you experience any issues with requesting a return, please contact us by sending an email to thecollectivestoresa (at) gmail.com or by completing the form on our Contact page.